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Support 2017-12-10T18:43:08+00:00

FAQ

What forms of payment are accepted for Tap? 2017-12-10T09:49:58+00:00

Paypal and most international credit cards

I just placed my order and there wasn’t a place to fill out the address. 2017-12-10T09:49:32+00:00

Hi, Please have no concern! I can see your order in our system.

How do I know if my order has shipped? 2017-12-10T09:49:03+00:00

Once your order has shipped you will receive an email with the tracking number.

Can I order more than one Tap device? 2017-12-10T09:47:12+00:00

We are currently limiting orders of a few Tap devices per order, as we work on bringing Tap to market.

Is the keyboard programmable? 2017-12-10T09:46:46+00:00

The keyboard in not currently programmable, but we foresee this feature in the future.

Do your apps work with iOS and Android? 2017-12-10T09:46:22+00:00

Tap works on Android devices, however, some of our apps do not yet support Android. We plan to release TapManager for Android by the end of January, 2018 and TapGenius for Android by March 2018. The Tap games run on Android and iOS.

How many taps per second can be detected? 2017-12-10T09:45:53+00:00

The maximum input speed is 10 taps per second.

Do you know approx how many wpm Tap can do? 2017-12-10T09:45:29+00:00

The more you tap, the faster you will get. Speeds of over 50wpm have already been achieved.

Do you provide a development kit? 2017-12-10T09:44:59+00:00

We are not currently providing development kits. We provide a Unity plug-in for game developers which supports iOS and Android platforms. An SDK will be available in the future for certain platforms.

Tap outputs HID codes, so you a programmer can easily re-map this data for their own applications.

Does tap have all the keys on the keyboard or just the alphabet? 2017-12-10T09:44:29+00:00

Tap supports all of the printable characters on the keyboard exept for ~ and ^. including delete and enter. Tap also supports the SHIFT, ESCAPE and ARROW keys. It does not currently support specially functions like CTRL, ALT, etc. TAP.

Will Tap recognize different gestures than Tapping? 2017-12-10T09:44:02+00:00

Tap recognises tapping on surfaces or sliding your mouse piece on surfaces. In the future we may support other gestures.

Is the Tap alphabet the same for right handed and left handed tappers? 2017-12-10T09:43:39+00:00

Yes. The tap alphabet is defined by which fingers are tapped. I.e. a thumb tap is always an “a”, no matter which hand you tap with. You just need to choose right or left hand in TapManager for each Tap that you are using.

Why can we not use two to type in QWERTY? 2017-12-10T09:43:14+00:00

You can use two Taps to improve your speed, but since QWERTY requires that you place your fingers in specific positions, we do not support it. Tap offers you the ability to Tap anywhere on anything, without aiming for key positions.

What languages does Tap support? 2017-12-10T09:42:45+00:00

Tap is currently only optimized for English, and our learning system only supports English. However, if you set your phone (or tablet, computer, etc.) keyboard to be a different language, it will work. In the future, we will provide language packs which will be optimized for other languages.

Will my Tap device keep track of or store the information that I’ve Tapped? 2017-12-10T09:42:15+00:00

No.

Can I adjust the touch-sensitivity? 2017-12-10T09:41:50+00:00

No. Tap is designed to work best for soft Tapping.

Can I learn to Tap without playing the TapGenius Game? 2017-12-11T05:48:25+00:00

There are number of ways to learn how to tap, however TapGenius will be an easy, fun and quick way to learn. See Our Youtube video tutorials: Click here

Does TAP come with everything I need? Will I need to buy any add-ons? 2017-12-10T09:20:22+00:00

Tap comes with everything you need to start tapping. We recommend that you download the TapManager app to get started and customize your Tap and TapGenius to learn the Tap Alphabet.

How do I use Tap as a mouse? 2017-12-11T05:41:09+00:00

To move the cursor, glide the thumb rest along the surface The sensitivity of the movement can be adjusted using the Tap Manager App.

You ‘click’ by just tapping your fingers on the surface. See the ‘How to Use the Mouse’ tutorial for detailed instructions.
See the following link on how to use the mouse Click here

What surfaces can I tap on? 2017-12-10T09:18:06+00:00

You can tap on anything as long as it is not too soft (like a pillow) or to irregular. When you’re first getting the hang of things, we recommend practicing on a flat, hard surface.

What size Tap should I order? 2017-12-10T09:17:33+00:00
What colors are the Tap device available in? 2017-12-10T09:17:06+00:00

Tap is currently available in Black and White.

Is there a minimum age for using Tap? 2017-12-10T09:15:46+00:00

Tap can be used by anyone who’s hand is wider than 2 ¼ inches – see the size guide for instructions on how to measure hand width.
https://www.tapwithus.com/tap-size-guide/

How does TAP work? 2017-12-10T09:12:53+00:00

There are 31 unique finger-taps that are possible with one hand. Each time you tap your fingers, the Tap wearable detects which fingers have tapped and sends a corresponding character or command to a device.

When will you start shipping the TAP™ strap? 2017-11-25T14:30:04+00:00

We will begin shipping in January 2018.

How do I start using my Tap™? 2017-11-25T14:30:30+00:00

Charge up your Tap™, turn it on and pair it with your Bluetooth enabled device and you are ready to tap.

How do I charge my Tap™? 2017-11-25T14:30:51+00:00

To charge Tap™, place it in the case, close the cover and press the button on the side of the charging case.  The light on the thumb ring will be on when the Tap™ is charging.  The thumb ring will also vibrate once.  The light will turn off when Tap is fully charged.

How do I learn to tap? 2017-11-25T14:44:14+00:00

You can learn to Tap™ in about an hour by using the TapGenius or TapAloud (for visually impaired users) Game, available on the iOS App Store. There are 8 ‘Tap-Sets’ which are taught via musical and visual tutorials, and are followed by rounds of gameplay.

How long does it take to learn to tap? 2017-11-21T16:00:26+00:00

It takes most users about one to two hours of playing the TapGenius (or TapAloud) Game to master the Tap alphabet.  It takes approximately five hours of game play to become a fast, proficient tapper.

Can I connect two Taps to my device and tap with both hands? 2016-05-09T22:34:08+00:00

Yes.

Can I pair one strap to multiple devices? 2016-05-09T22:33:21+00:00

You may only pair to one device at a time.

Does TAP™ store my taps? 2017-11-25T14:45:04+00:00

No

How do I know when to charge my strap? 2017-11-21T16:42:40+00:00

If the battery is low, Tap will vibrate only once instead of three times when you turn it on.  You can also open your TapManager app anytime to see the exact charge level on the battery indicator.  

How long does the battery last for? 2017-11-21T17:32:33+00:00

You can Tap for up to 8 hours and be in standby for one week with one charge.

Which devices work with Tap™? 2017-11-25T14:46:06+00:00

Tap works with any device which support Bluetooth Keyboards and/or Mouses.  This includes iOS and Android phones and tablets, and Mac and Windows PCs, and most smart TVs and some game consoles.

Where can I find a quick guide to the TAP™ “language”? 2017-11-25T14:45:33+00:00

The Tap™ Patterns are shown on the keys of the Tap Keyboard Extension. The Glossary can also be found in the TapGenius Learning Game, which comes with your Tap™ bundle.

How do I tap? 2016-05-09T22:35:59+00:00

Just tap your fingers in a way that feels natural to you. For best results, keep your hand relaxed and your fingers slightly curved.

How do I put on my Tap™? 2017-11-25T14:46:29+00:00

Using the largest ring for your thumb, slide the rings onto your fingers, with the medallions facing up and the slots positioned on the palm side of your hand. Push the rings down to the base of your fingers just as you would wearing ring jewelry. Using the cord on the underside of your hand, adjust the size by gently pulling the cord between your fingers until each ring fits comfortably. Do not over-tighten them. Finally, adjust the rings so that they are centered on each finger. For the thumb ring, make sure that the top of the ring is aligned with your thumbnail and the mouse glider is on the outside of your thumb (not towards your index finger).

Which hand does Tap™ work with? 2017-11-25T14:46:35+00:00

Tap works equally well on either hand. We recommend that you start out tapping with your dominant hand.  Once you learn to tap it is easy to switch to your other hand.

How do I turn Tap™ on and off? 2017-11-25T14:46:20+00:00

Turn your Tap on or off by pressing the on/off button on the top center of the Thumb ring. You will feel a short vibration when the rings turn-on and a blue light will blink indicating that Tap is on.  Your Tap will also turn off automatically if you do not Tap for three minutes.

Can I adjust the touch-sensitivity? 2016-05-09T22:30:40+00:00

No. Tap is designed to work best for soft Tapping.

Does it come in various sizes? 2017-11-21T16:34:40+00:00

Yes, there is a large and small size. Since TAP is adjustable, having just two sizes accommodate a wide range of hands.

Where can I find information regarding the warranty ? 2017-12-10T20:59:15+00:00

LLIMITED PRODUCT WARRANTY AND DISCLAIMERS

Limited Warranty. Tap Systems Inc. (the “Company”) warrants to the original purchaser from the
Company (the “Original Purchaser”) of the TAP™ wearable Keyboard and Mouse and Portable charging
carrying case (the “Product(s)”) that for a period of twelve (12) months from the date of the original retail
purchase of the Product (“Warranty Period”) the Product will be free from significant defects in materials
and workmanship (the “Limited Warranty”).
Exclusions. This Limited Warranty does not cover or apply: (i) to normal wear and tear; (ii) to Products
that have been subjected to accident, abuse, improper use, neglect, improper storage or handling,
abnormal physical stress, damage from the elements, excessive cold or heat, or abnormal environmental
conditions; (iii) to Products which have been reconstructed, repaired, modified or altered by any person
other than an authorized representative of the Company or have been combined with other products,
equipment or software; (iv) to any Product which was purchased in “open-box,” used, repaired,
repackaged and/or resealed condition, including, but not limited to, the purchase of such Product on
Internet auction sites and/or from surplus or bulk resellers; (v) to loss of use during the period a Product is
at a repair facility or otherwise awaiting parts or repair; or (vi) to any other conditions that are beyond the
reasonable control of the Company.
Exclusive Remedy. The Original Purchaser’s exclusive remedy in the event that a Product does not
conform to this Limited Warranty (“Defective Product”) is set forth below:
(i) The Original Purchaser must notify the Company in writing, of any alleged claim or defect within
thirty (30) days from the date the Original Purchaser discovers, or upon reasonable inspection should
have discovered, such alleged claim or defect (but in any event before the expiration of the applicable
Warranty Period).
(ii) The Original Purchaser will then receive a Return Merchandise Authorization (“RMA”) number from
the Company and the address to which to ship the Defective Product. Shipping shall be at the Original
Purchaser’s sole expense and risk of loss. The Company will not accept delivery of any Defective
Product unless an RMA number has been issued and is clearly marked on the exterior of the shipping
package.
(iii) Upon its receipt of the Defective Product, the Company will inspect and test it and if, to its
reasonable satisfaction, determines that that such Product is covered by this Limited Warranty, the
Company will in its sole discretion and at its expense, either (i) repair such Defective Product, using,
at the Company’s sole discretion, new, reconditioned, refurbished, repaired or remanufactured
products, components or parts in the process, (ii) replace such Defective Product with a new or
refurbished Product (having a similar style and function as the Defective Product), or (iii) credit or
refund the actual purchase price of such Defective Product less any applicable discounts, rebates or
credits, and less a pro rata deduction for the time that has elapsed since the date of purchase.
(iv) If the Company elects to repair or replace the Defective Product, it will ship to the Original
Purchaser, at the Original Purchaser’s expense and risk of loss, the repaired or replaced Product to the
address specified in writing by the Original Purchaser.
(v) All replaced Defective Products shall become the property of the Company.

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(vi) The Warranty in respect of repaired or replaced Defective Products shall continue for the remainder
of the Warranty Period of the Product which was repaired or replaced or, for three (3) months from the
date of repair or replacement, whichever is longer.
(vii) To receive service under this Limited Warranty, the Original Purchaser must retain the original retail
purchase receipt. In the event that such information is not presented or if it is incomplete or illegible,
the Company reserves the right to refuse to provide Warranty service.
(viii) This Limited Warranty only covers Products purchased in, and for use within, the United States of
America.
Shipping and Delays. Any shipping date provided by the Company or its representatives is an estimate
only, and the actual shipping date for any accepted order can vary from the date provided. The actual
shipping date will depend on a variety of factors including manufacturing schedule, and the dates of your
order, your completed order, and when we accept your completed order. Commencement of shipping is
subject to change without notice to you. We list shipping charges for each country on our website, and
you are responsible to pay all shipping charges to the address you provide. You must also pay all tariff,
import, customs, tax, and other charges applicable in your jurisdiction. If shipping costs are determined
to be higher than the shipping costs assessed at the time of purchase, the Company may, in its sole
discretion, require you to pay additional shipping fees or cancel your purchase.
Transfer of Risk and Title. Risk of loss of the Product passes to you upon the Company’s delivery of
the Product to a carrier, and you are responsible for any loss or damage to the Product from that point
forward. Claims against a carrier for damage during shipping are your responsibility.
Taxes. Except for sales tax required to be paid by residents of certain states within the U.S.A., which is
collected by the Company at the time of purchase, all import duties, taxes, and other charges are not
included in the Product purchase price or shipping cost. These charges are your sole responsibility.
Limitation of Liability
THE FOREGOING WARRANTY IS EXCLUSIVE, AND IS THE SOLE REMEDY FOR ANY AND
ALL CLAIMS, WHETHER IN CONTRACT, IN TORT OR OTHERWISE ARISING FROM THE
FAILURE OF EQUIPMENT AND IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR
IMPLIED, INCLUDING ALL WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE, WHICH WARRANTIES ARE HEREBY EXPRESSLY DISCLAIMED TO
THE EXTENT PERMITTED BY LAW AND, IN ANY EVENT, SHALL BE LIMITED TO THE
WARRANTY PERIOD SPECIFIED ABOVE. THE LIABILITY OF THE COMPANY SHALL BE
LIMITED TO THE TERMS OF THE EXPRESS WARRANTY SET FORTH HEREIN. IN NO EVENT
WILL THE COMPANY BE LIABLE FOR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL
DAMAGES INCLUDING, WITHOUT LIMITATION, DAMAGES RESULTING FROM LOSS OF
USE, PROFITS, BUSINESS OR GOODWILL, AND/OR DETERIORATION IN THE EQUIPMENT’S
PERFORMANCE, WHETHER OR NOT THE COMPANY HAS BEEN ADVISED OF THE
POSSIBILITY THEREOF. UNDER NO CIRCUMSTANCES SHALL THE COMPANY’S ENTIRE
LIABILITY FOR DEFECTIVE EQUIPMENT EXCEED THE PURCHASE PRICE OF THAT
EQUIPMENT. WARRANTY SERVICES PROVIDED UNDER THESE TERMS AND CONDITIONS
DO NOT ENSURE THE UNINTERRUPTED OPERATION OF EQUIPMENT; THE COMPANY
SHALL NOT BE LIABLE FOR DAMAGES CAUSED BY ANY DELAYS INVOLVING
WARRANTY SERVICE.

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THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO
HAVE OTHER RIGHTS THAT MAY VARY FROM STATE TO STATE AND COUNTRY TO
COUNTRY. BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW CERTAIN
LIMITATIONS SET FORTH IN THIS LIMITED WARRRANTY, INCLUDING THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THIS
LIMITATION MAY NOT APPLY TO YOU. ADDITIONALLY, SOME STATES OR COUNTRIES
DO NOT ALLOW A LIMITATION ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE
EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR
CONSUMER PRODUCTS. IN SUCH STATES OR COUNTRIES, SOME EXCLUSIONS OR
LIMITATIONS OF THIS LIMITED WARRANTY MAY NOT APPLY TO YOU.
No Authorization. The Company does not authorize anyone, including, but not limited to, retailers, to
obligate the Company in any way beyond the terms set forth herein.
Law and Jurisdiction. This Warranty and all matters connected with the performance thereof shall be
construed, interpreted, applied and governed in all respects by the laws of the State of California in the
United States of America. Any action, suit or proceeding arising out of or relating to this Limited
Warranty and/or to the purchase of Products covered by this Limited Warranty, shall be venued
exclusively in the State or Federal courts located within the State of California in the United States of America.

 

What is Tap’s refund and return policy? 2017-12-10T21:02:17+00:00

Returns:
You can return your Tap (the “Product”) for a full refund, less return shipping costs, for
any reason by notifying us of your return request no later than 30 days following the
date of purchase (the “Cancellation Period”). Unfortunately, we cannot offer you a
refund or exchange once the Cancellation Period has ended. To be eligible for a return,
your item must be unused and in the same condition in which you received it. It must
also be in the original packaging and include any promotional merchandise or other
material supplied with the Product. To complete your return, we require a receipt or
proof of purchase, an RMA number and your return-shipping address. To receive an
RMA number, please contact orders@tapwithus.com. You must return your Product
within 14 days following the day on which you receive your RMA number.
Refunds:
Once your return is received and inspected, we will send you an email to notify you that
we have received your returned item. We will also notify you of the approval or rejection
of your refund. If you are approved, we will process the refund due to you as soon as
possible and, in any case, within 30 days from the date of our receipt of the returned
Product. The refund will be made either in the form of: (i) a credit to be applied to your
credit card, or (ii) your original method of payment. You will be responsible for paying for
your own shipping costs for returning your item. Shipping costs are non-refundable. If
you receive a refund, the cost of return shipping will be deducted from your refund.
Shipping and Delays:
Any shipping date provided by the Company or its representatives is an estimate only,
and the actual shipping date for any accepted order can vary from the date provided.
The actual shipping date will depend on a variety of factors including manufacturing
schedule, and the dates of your order, your completed order, and when we accept your
completed order. Commencement of shipping is subject to change without notice to
you. We list shipping charges for each country on our website, and you are responsible
to pay all shipping charges to the address you provide. You must also pay all tariff,
import, customs, tax, and other charges applicable in your jurisdiction.  If shipping costs
are determined to be higher than the shipping costs assessed at the time of purchase,
the Company may, in its sole discretion, require you to pay additional shipping fees or
cancel your purchase.
Transfer of Risk and Title:
Risk of loss of the Equipment passes to you upon the Company’s delivery of the
Equipment to a carrier, and you are responsible for any loss or damage to the
Equipment from that point forward.  Claims against a carrier for damage during shipping
are your responsibility.